Follow-up To Walgreens Complaint

So, here is the deal of today’s shopping trip and the follow-up to my Walgreens complaint I wrote about here.  This was an impromtu shopping trip as to the deal the manager worked out for me.  I think I did pretty good.

The store manager that I complained about called me while I was in town today, literally a mile away from his store at the Co-op with my mom.  I was so ready to be defensive…let’s go!

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Manager: Ms. Wilson, This is Mr. Charles Lundy at the Walgreens near the mall.  I would like to speak with you in regards to your notification (complaint) to call you.

Me: Sure, now correct me if I’m wrong.  You’re actually the manager who denied my coupons, correct?  (It was THE snotty one who teed me off not someone else).

Manager: Yes and I apologize for the problem in regards to your coupons from last week.  Our policy had changed to no printables before you came but a few days after you left it was changed back.  (Me: Eyeroll - Whatever!)  Things have been very confusing lately and I apologize again for any misunderstanding.

Me:  That’s fine.  (Being nice to hear what else he had to say)

Manager:  Now here is what I would like to do.  I would like for you to come in so that you can make your purchase from last week as well as $30 worth of merchandise of your choosing.  We will honor your Dimetapp printable coupons as well as any others you bring in the future also.

Me: I really do appreciate that because I even stated to you last week that I would give you the website address they were printed from to prove they were legitimate if necessary.  I think it is very nice of you to honor the promotion this week and offer me the $30.

Manager: I do apologize again for what happened last week and we would like to make sure you are always satisfied shopping at Walgreens.  When do you think you might be in?

Me: I’m actually in town now so within the hour.

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So, I quickly game plan a $30 shopping trip for some awesome deals I remembered that were producing Catalina’s.  (Coupon binder is always with me so I was prepared – notes and all) 

I’m in the store filling my buggy with shampoos and head over toward the candy aisle.  And I run into none other than Mr. Lundy!  He greets me by name (knew who I was) and lets me know he has already pulled the Dimetapp for me to purchase at the Prescription counter.

How funny, I think!  He not only wants to get me out of the store quickly he wants me to check out in the back so no one can see me.  Ha ha!

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So, here is what ended up in my buggy from his store (I went to another after I left):

The manager had picked up two special 12oz bottles w/free 4 oz for me to help even more to get on my good side saying “Look what I found for you, this is last two we have”

2 Dimetapp 12oz & 2 free 4oz AND…

3 Dimetapp 4oz = $4.00 - $2Q = $2 + get $10 catalina for buying $20 worth

6 Aluminum Foil = $.99 - $1Q = FREE + .01 overage

1 Electrasol = $3.49 - $2.50Q = .99 + submit for $2 rebate = $1.99 PROFIT

4 Flinstone & Scobby Vitamins = $5 - $1Q - $1 IVCQ = $3 + get $10 catalina for buying $20 = .50ea + then submit for Bayer rebate for $3 x 4 = $10 PROFIT

8 Sunsilk = $2.29x2 - $2/2Q = $10.32 + get $10 catalina for buying 8 Unilever’s = $.32 total

4 Garnier Fructis = $2.99 - $1Q - $2ESC = FREE

No Reese’s whips here because the manager distracted me in that aisle

Total: $83.91 + $6.82 tax - $48.70Q’s = $42.03 - $10 catalina - $30 store credit = $2.03 OOP + earned $30 in catalina’s from my purchase.

So, not only did he give me $30 in store credit and honor an expired catalina…I walked out with $30 in catalina’s. WAHOO!

(Plus he honored an expired catalina because I was unable to use it in the store last week when I flew mad and forgot it was expiring last weekend)

 

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Store #2:

6 Aluminum Foil = $.99 - $1Q = FREE + .01 overage

1 Electrasol = $3.49 - $2.50Q = .99 + submit for $2 rebate(for mom) = $1.99 PROFIT

4 Flinstone & Scobby Vitamins = $5 - $1Q - $1 IVCQ = $3 + get $10 catalina for buying $20 = .50ea + then submit for Bayer rebate for $3 x 4 = $10 PROFIT

1 Mott’s Apple Juice = $1.79 - $1Q = .79 (only one in stock)

8 Reese’s Whips = 2/$1 - $1/2Q = FREE

1 Scrunci hairbow for my new haircut = $2.59 (filler to use for catalina too)

1 Chapstick for my hurting lips = $1.69 (filler to use for catalina too)

Total: $44.57 + $3.63 tax - $25.56Q’s = $22.64 - $10x2 catalina’s = $3.63 OOP MY SUBTOTAL WAS ZERO … HA!

(You have to use filler items for catalinas if you aren’t purchasing anything without coupons because they are technically considered coupons)