Trouble Printing SmartSource coupons? Here’s a fix…

Sunday, August 02, 2009 Hand-posted by Jennifer

I ran across a really great post a The Freebie Blogger and wanted to share it with you.

I’ve posted before how you can change the URL for a printable coupon link but this is the first time I’ve saw detailed instructions on printable trouble for SmartSource coupons.

  1. Make sure you have installed the SmartSource Coupon Printer. You will be automatically prompted the first time you try to print a SmartSource coupon. Instructions for your particular browser will appear, but usually the download will begin after you click ‘activate’ and will only take a few seconds. Note: some anti-virus programs classify the coupon printer as a threat, but it is safe.
  2. You must have Java from Sun Microsystems installed on your computer. You should receive an automatic prompt. If not, follow this link.
  3. Make sure Java is enabled:
  4. For Internet Explorer v6 or higher:
    1. From the menu bar click “Tools” –> “Manage Add-ons” –> “Enable or Disable Add-ons…”
    2. At the top there is a drop-down box labeled “Show:”
    3. Choose “Add-ons that have been used by Internet Explorer” in this drop-down box.
    4. Next, click on the column titled “Publisher” to alphabetically sort the list by publisher.
    5. Look for anything by publisher Sun Microsystems, Inc. (may say “(Not verified)”)
    6. Click on each item you find with this publisher with a Status of “Disabled” and enable it.
    7. Click OK to save your settings.
    8. You should now restart your browser (close all open windows) and come back to the page you initiated printing from to try again
    9. Also, click Start –> Control Panel –> Network and Internet Connections –> Internet Options –> Advanced tab. Make sure the box for Java(Sun) is checked.
  5. For Firefox 1.x
    1. From the menu bar, choose Edit –> Preferences
    2. Select the Advanced category
    3. Check the box labeled “Enable Java”
    4. Click OK to save your preferences
  6. For Firefox 2.x and 3.x
    1. From the menu bar, choose Tools –> Options…
    2. Select the Content category/tab
    3. Check the box labeled “Enable Java”
    4. Click OK to save your preference.
  7. For Safari
    1. Click “Safari” and then “Preferences…” in MacOS or “Edit” and then “Preferences” in Windows
    2. Click the Lock Icon labeled “Security” at the top.
    3. Make sure “Enable plug-ins”, “Enable Java” and “Enable JavaScript” is checked.
    4. Close the Preferences dialog window to save your settings
  8. Make sure your computer meets the following system requirements:
    1. Windows XP, Windows Vista, MAC OSX 10.4 (tiger) or 10.5 (leopard).
    2. Internet Explorer 6.0 or higher, Firefox 1 or higher, Safari or Google Chrome.
    3. SmartSource is compatible with AOL, but not with Windows 2000, CompuServe, Linux or WebTV.
    4. Connected to a working printer cabable of 300 dpi resolution. Coupons cannot be saved.
    5. Note: Your computer at work is probably behind a firewall that prevents the coupon printer from downloading.
  9. If all else fails, click here to contact SmartSource technical support.

Thanks, The Freebie Blogger!


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